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  Wholesale Country Primitive Gifts/ Kp Home Collection :: Policies

Policies
 

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Wholesale Policy Information

  • Shipping information:     

 Current ship time:     1-3 business days.

Note: as always, business days are working days, not weekends, holidays etc.... We are closed Fridays

FedEx is currently our preferred shipping carrier.

  • Hours:

Monday-Thursday    7 am - 5 pm Eastern time     We are CLOSED FRIDAYS! Our store in Lancaster PA is open, click here for more info! 

2017 HOLIDAY HOURS & CLOSINGS!! 

COLUMBIA WAREHOUSE (WEB ORDERS) Feel free to shop online anytime, 24/7!

Please see our locations tab for our Paradise PA Store hours (KP Home Collection is one of the TOP Wholesale Suppliers in Lancaster PA)

-Dec. 25th (Monday) Christmas Day ALL Locations CLOSED


  • Information for Purchasing wholesale:

Please register by completing our Wholesale account application

  • Wholesale Minimum Order Requirements 

     

    LOOK... Lower MINIMUMS!  $100.00 minimum for first time wholesale orders, $50.00 for reorders.  Our site is set up to only allow orders of $50.00 or more. Minimums need to be met after any discounts. For example.... if you are receiving a $10 discount you will need to order $110.00 or $60.00 for a reorder. Thank you for understanding.

    • Returns:
    • We always hope that you are more than satisfied with your purchase from us, should you decide you would like to return a product(s) to us, it must be within 10 days of receipt. Goods will only be accepted after consent from our office. No exceptions. Items must be in their original condition, with no price tags or markings. A 20% restocking charge may apply.
    • Cancellations and any refused packages will incur a 20% fee due to the handmade nature of our products. This also covers paperwork and time involved with your order.  Many items are made to order so please be sure that you want your order before submitting the order to us.  If your card is declined and you fail to take the order and make good on it, 20% will be charged for restocking.  
    • Backorders and Out of Stock Items 
    • To prevent unwanted shipping charges, we do not backorder unless you ask us to. Please phone or email us at Info@wholesalecountryprimitivegifts.com if you would like to place a backorder. We do our very best to keep our website up to date with our actual inventory, but there are occasions when something you ordered may be out of stock. If an item you ordered ends up being out of stock we will apply a credit from the item(s) to your shipping charges. If there is a remaining balance due to you, we will then credit it back to the method of payment that you used. Due to the amount of orders that are processed daily, we typically will not notify you of out of stock items. If you would like to be notified of out of stock items, please make sure you leave a note in the comment box at the end of your order and we will contact you prior to shipping out your order. 
    •  
    • Quantity/Price Breaks:
    • Most price breaks are on the same color and or style. Please understand that our shopping cart is set up to only give the price break if you choose the same style or color. We offer price breaks as an incentive to order more in the same style or color. This helps us cut costs and allows us to order larger supply quantities as well. Thank you.  
    • Damaged Items and Shortages:
    • Damage- Although we wrap everything with love and care, sometimes they do end up breaking in the shipping process which is unfortunately out of our control. Any damages/shortages need to be reported to us within 7 days of receipt.  It is very important that you save the box, contents, and all packing material in order to file a claim.  The damaged products may be needed in order to process our damage request and you may be contacted by the shipping company. If needed, we will consult with them to schedule a pick up for the damaged goods. The box, all packing material and damages must be available to them. To make a claim, please email a photo of the damaged item along with your order number, name, and quantity. We will then review your information and follow up with you so that we can quickly resolve everything.
      * We are not responsible for any damages if you do not have the box and ALL contents requested available from the shipping company and we are only able to ship to the original ship address unless you incur the additional fees to ship to a different address. 
       

    *If freight is being shipped by a trucking company, please inspect pallets for any damage PRIOR to signing the driver release. Make any notations when signing your name.

  • Shortage- We do our very best to ensure that your invoice reflects the items/prices you receive. Occasionally we do make mistakes, please accept our apologies and report any shortage to us within 7 days of receipt. We will check the original packing invoice and packing weights on file. If a credit is in order we will offer a credit to your account or will happily reimburse the credit amount to your original payment method. Please contact us at info@wholesalecountryprimitivegifts.com for a claim form.  

       
    • Wholesale Shipping Information:
     

    Domestic orders Most wholesale orders ship FedEx, residential or commercial depending on your location.  We charge actual shipping charges when the order ships.

    Please be sure your shipping address is correct, rerouting fees incur a per box fee usually ($8-12 per box). We ship to the shipping address that you provided on your order. If you provided the wrong address and a package is sent to the address on your order, the reroute fees would be your responsibility.  

  • Canada orders 

  • FedEx is our carrier of choice we feel that that FedEx is overall the best and most affordable way to ship orders to you. We provide an invoice and necessary documents electronically for clearance.

  • USPS It is also important for you to know that if you request us to ship via USPS (postal service), We will only do so if you waive your right to any damage claims, as we cannot get them to cover anything, therefore we prefer not to use USPS at all to protect you. We provide an invoice and necessary documents electronically for clearance. If there are no notes regarding shipping preference your order will ship with FedEx, our preferred carrier. Please understand  if you choose USPS, sorry we cannot be responsible for any damages.  No exceptions.

    Freight orders: US and Canada (requiring a skid or pallets) we work with many freight companies, and receive quotes from many carriers, we feel confident we can meet your needs and get you a very good rate based on your particular needs. 

    Other countries besides Canada will be shipped USPS with insurance. International shipping update... beginning May 14th 2007 the postal service will no longer offer USPS economy shipping (4-6weeks).  All USPS packages will now go AIRMAIL only.  We apologize for any inconvenience, but this policy is out of our control.  Thank you for understanding.

    ALL INTERNATIONAL ORDERS We are not responsible for any customs fee's or taxes, we do not know each countries requirements, that is your responsibility to find out prior to ordering. We do not accept any refusals should customs refuse anything. Unfortunately it will be abandoned and we cannot be responsible for any credits or refunds on abandoned items, or refused packages... no exceptions.  Should any package be refused and returned to us you will be responsible for shipping both ways and a 20% restocking fee will be applied before any refund or credit is given. 

    • Payment Options 

    Acceptable forms of payment include Money Order, Cashiers Check, Visa, MasterCard, American Express, and Discover. 

    You will notice two charges to your form of payment when you order. First is your payment for the order total. The second amount will be for shipping (actual shipping costs once your order is packaged), it will be billed when your order ships. Any out of stock items will be deducted prior to us processing the shipping charge. You can read more regarding our policies on this page and on our faq page. Thank you.

    PAYPAL- We are no longer accepting paypal payments. If this is the only payment option available to you email us at info@wholesalecountryprimitivegifts.com to discuss options. 

    • Ordering Options

         By Phone - In the USA and Canada, please feel free to call our toll free order line, 1-888-696-6482. All others call 1-717-252-0499. Please have item numbers, quantities, and your credit card ready.

         By Fax - Our fax machine is available 24/7! Fax your order to 1-888-763-9326. Don't forget to include your credit card information including the expiration date, CVC# and a day time phone number or email address in case we have a question about your order.

         By Mail - You can print your order from the website or write your own order. Be sure to include the item number, description and price. Be sure to include your cashiers check, money order or credit card information (including expiration date and CVC#). Money orders and cashiers checks need to be paid in US funds. Include a daytime phone number or email address in case we have a question about your order.

    • Office Hours:
     

    We are in the office Monday through Thursday 8am to 5pm ET. Fridays 9am-3pm during peak season. Occasionally if we are helping another customer you will be sent to voicemail, please leave a message and the telephone number of where you can be reached during our office hours, we will return your call as quickly as possible. Our Warehouse and Shipping departments work four ten hour days Monday –Thursday.

 

 
 
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KP Home Collection
P.O Box 146
Columbia, PA 17512

 

 
 




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